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Privacy Policy

We at Nimera Ltd. (referred to as "we," "us," or "our") respect and protect the privacy of those who explore (referred to as "Users", "you", or "your") our Services (websites, digital wallet, plugins, and/or services of our partners and third-party service providers). This Privacy Policy describes how we collect, use, share, and protect user information when using our Services.

Information We Collect

We may collect and store the following types of personal information from you:

Information category Description
Basic information Name, Mailing address, Date of birth, Country of birth, Citizenship, Residence, Employment Information, Email address, Phone number
Institutional information Government issued identity documents such as passport, national identification number, driver's license numbers, Jurisdiction(s) of your tax residence and respective tax identification number(s)
Biometric Personal Information Biometric information generated based on photos or videos you provide in order for us to verify your identity
Financial information Bank account information, Payment card information, Source of funding, Wealth verification statements
Transaction Information Information about the transaction you make on our services, such as the name of the sender, the name of the recipient, the amount, currency preferences, payment method, transaction history, and date or timestamp
Browser, app, and device information Device operating system, Device ID, Browser version, IP address, plugins
Product usage information Diagnostic and troubleshooting information, as authentication data, security questions, views and clickstream data
Additional information you provide Survey responses, Information provided to our Customer Support team, Your contacts' phone or email addresses

How We Use and Share Information

We use the personal information we collect to provide and improve our Services, personalize user experience, and communicate with users. This also includes the processing of your contact details with the purpose of sending you service-related messages via email, and/or SMS.

We may also use the information to comply with legal obligations, enforce our policies, and protect our rights and the rights of others.

We may share personal information with trusted third parties and service providers who assist us with our operations, such as payment processors and fraud prevention services.

For identity and AML verification purposes, we share your personal information (Name, Date of birth, ID, Driver's license, etc.) to Veriff OU (https://handshake.probity.io/) in order to be compliant with KYC and AML Regulations. We will only share information with these third-party providers to the extent necessary to offer our Services and fulfill legal requirements.

Personal information that we process and collect may be transferred between companies, Services, and employees affiliated with us as a normal part of conducting business and offering our Services to you.

We may also share personal information with law enforcement or other government agencies when required by law or in response to a court order or subpoena.

Data Security

We take data security very seriously and take appropriate physical, technical, and organizational measures to protect personal information from unauthorized access, accidental loss, or destruction. We have implemented various measures to ensure that your personal and financial information is protected from unauthorized access, use, disclosure, alteration, or destruction.

We use industry-standard encryption protocols to encrypt your data while it is in transit, and we store your data on secure servers that are protected by firewalls and other security measures. We also restrict access to your data to authorized personnel only, and we regularly monitor our systems for any unauthorized access or activity. In the unlikely event of a data breach, we will promptly notify you and take all necessary steps to mitigate any potential harm.

Change of Control

In the event that our Services are acquired or transferred to a third party, your personal information may be included as an asset in the transfer. If such a transfer occurs, the acquiring company will be required to agree to abide by the terms of this Privacy Policy and will be responsible for protecting your personal information in accordance with this Policy. You will be notified of any change of ownership or control of our Services or your personal information, and we will do our best to ensure that any transfer of data is conducted in a secure manner that respects your privacy rights.

Please note that we cannot be responsible for the privacy practices of any other company to which we may link or who we may collaborate with, and we encourage you to review their respective privacy policies carefully. By using our Services, you acknowledge and accept that your personal information may be transferred to a new entity in the event of a change of ownership or control, and that we will take reasonable measures to ensure that your privacy rights are respected and protected.

Notification Procedures

In the event of a data breach or other privacy incident involving your personal data, we will make all reasonable efforts to promptly notify you of such an incident in accordance with applicable laws and regulations. We may notify you by email, in-app notification, or other means as deemed appropriate. Our notification will include details about the nature of the incident, the type of data involved, and any steps we are taking to mitigate potential harm. Please note that our notification may be delayed if it would impede a law enforcement investigation or if we need to identify the scope of the incident and remediate it as quickly as possible. By using our Services, you acknowledge and accept that there is a possibility of a data breach or other privacy incident, and that we will take reasonable measures to notify you in a timely and transparent manner

User's Privacy Rights

We retain your information as needed to provide our Services. As a user of our Services, you have the right to access, correct, or delete your personal information,as well as to restrict or object to certain processing activities.

You may request us to rectify or update any of your personal information held by Nimera Ltd. that is incomplete or inaccurate, and to lodge a complaint with the relevant data protection authority.

You may request to erase your personal information, subject to applicable law. We will retain your personal information for a period of seven years after the closure of your account or as required by law, whichever is longer. We retain your information for this period to fulfill our legal and regulatory obligations, safeguard our rights, and address any customer service issues. After this retention period, we will permanently delete or anonymize your personal information. Please note that in some cases, we may be required to retain certain information for longer periods to comply with legal or regulatory obligations or to protect our legitimate interests.

You have the right to receive a copy of your personal information in a portable form.

To exercise any of these rights, please contact us through the contact information provided in this Privacy Policy. Please note that we may need to verify your identity before processing your request, and that certain types of requests may be subject to legal or regulatory requirements or may be exempt from these rights.

User Responsibility with Personal Data

While we take appropriate measures to ensure the security of your personal and financial information, it's important for you to also take responsibility for protecting your own data. This includes being careful with your login credentials, not sharing your account information with anyone, and immediately notifying us if you suspect any unauthorized access or use of your account. If you become aware of any compromise or suspected compromise of your personal data, it is your responsibility to notify us as soon as possible, so that we can take appropriate measures to protect your account and your data. It is important to note that we will not be liable for any losses or damages arising from any unauthorized access or use of your data that is caused by your failure to safeguard your account credentials or notify us of any suspected security breach.

Links to Third-Party Websites

Our Services may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third-party websites or services, and we encourage you to review their respective privacy policies carefully. This Privacy Policy only applies to information collected by our Services. We make no representations or warranties regarding the accuracy or completeness of any information contained on third-party websites, and we disclaim any liability for any loss or damages incurred as a result of your use of any third-party website or service. By clicking on a third-party link, you acknowledge and accept that you are leaving our Services and that any data privacy or security concerns with respect to the third-party website are beyond our control. We recommend that you review the privacy policies of these third-party websites carefully before providing them with any personal or financial information.

Social Media Widgets

Our Services may feature social media widgets, such as Facebook "Like" or "Share" buttons, that let users share content or actions with their social media networks. These social media widgets may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the widget to function properly. Your interactions with these social media widgets are governed by the privacy policies of the companies providing them. We have no control over these third-party widgets and do not take responsibility for any personal information that may be collected or used by them. By clicking on a social media widget, you acknowledge and accept that your interaction with the widget is governed by the privacy policies of the third-party provider and that any data privacy or security concerns are beyond our control. We encourage you to review the privacy policies of these third-party providers carefully before interacting with their social media widgets.

By using our Services, you acknowledge and accept your responsibility to protect your personal data to the best of your ability.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time, and will post the updated Privacy Policy on our website with a notice of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. If we make material changes to this Privacy Policy, we will provide you with additional notice, such as an email or in-app notification, before the changes take effect.

By continuing to use our Services after such changes, you are agreeing to be bound by the updated Privacy Policy. If you do not agree to any changes made to this Privacy Policy, you should discontinue use of our Services, and contact us if you would like us to delete your personal information from our systems.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected].